Where can I purchase one and how much does it cost?
Art Fireplace distributes its products in more than 100 countries and delivers to anywhere in the world. To find out where to purchase an Art Fireplace fireplace or insert, please fill in the form you can find on the contact page. An Art Fireplace agent will answer you by email within 24 hours along with a catalog and prices.
If your request is more precise and includes one or more particular models, do not hesitate to mention them on the contact form. We will then send you the specific technical description of that product, an installation diagram with the measurements to be respected as well as an estimate including delivery costs.
How do I order and pay?
After receiving your estimate and if you want to place an order, please send us:
Your delivery address including postal code (plus a billing address if different).
A telephone number for the deliverer
A copy of your payment
Full payment on ordering:
By bank transfer, with no fees
Using the bank information provided on the estimate, please send us a copy so we can immediately proceed to ship your package.
By PAYPAL using your credit card(+4%)
If you choose this solution, please ask us for the PayPal invoice.
This invoice will be sent to you within 24 hours by email.
Follow the link included to pay directly on the secured PayPal platform.
As soon as your payment is made, we will be informed directly and will ship out your order.
The PayPal company will guarantee the delivery of your order
How long does delivery take?
Art Fireplace is a manufacturer, so it manages production and has a wide inventory.
The products are shipped by large specialized companies such as DHL, TNT, TPS, etc.
Generally, inserts and fireplaces are delivered within ten working days.
We signed with DHL.
What are the guarantees for Art Fireplace products?
All Art Fireplace products are guaranteed for two years. For maximum reliability, the devices are made with the best materials and are tested throughout the entire assembly process. When the product leaves the line, a final verification is performed by our Quality Control.
Art Fireplace packages its products in an EPS foam shell, a cardboard box and a specially designed wooden case so your device will arrive in a perfect state.We also signed with dhl agent to assure with good delivery service.
However, if your product still arrives damaged, Art Fireplace will replace the material after checking with the transporter.
ATTENTION!!!
WE ASK YOU TO CHECK YOUR PACKAGE AND OPEN IT UPON DELIVERY.IF YOU NOTICE ANY DAMAGE,YOU MUST NOTIFY TO THE DELIVERYMAN.YOU MUST WRITE THESE REMARKS ON THE DELIVERY ORDER.BUT IF THESE REMARKS ARE NOT MADE(AND WRITTEN),REPLACEMENT CAN NOT TAKE PLACE.THIS IS IMPORTANT!!!
If during the guarantee period an incident occurs, despite the reliability of the devices, Art Fireplace will send you the defective part free of charge with the detailed REPLACE GUIDE on how to replace it. Art Fireplace devices are designed so that anyone, with no particular skills, can easily replace a part in just a few minutes.We have replacement guide for you.
